Ticket buyer support
Having trouble purchasing raffle tickets on Rafflebox?
Here are three common issues to check, plus how to connect with our Support Team for help.
I purchased a ticket and haven't received my ticket numbers.
Before submitting a support ticket, check your junk/spam folder, your confirmation email may be there.
If you haven't received your email ticket confirmation 30 minutes after you've purchased your tickets, submit a support ticket by clicking on the "Contact Support" button.
I received an error message when purchasing tickets but my credit card was still charged. How do I know if my ticket purchase went through?
Typically, if there is an issue with purchase, the credit card charge will be reversed within 24 hours. If you need to check immediately if the ticket purchase went through, click the "Contact Support" to investigate your ticket purchase error.
I purchased tickets but forgot to select a member. Can one be added now?
We can update a completed purchase with the event member you are supporting, even after the transaction is completed. Make sure to have your member name handy when you contact support.
Submit a support ticket
When submitting your ticket, be prepared to provide the following information:
- The raffle you purchased tickets for
- Order number
- Name, email or phone number on the order